Diploma in PC Support: Essential Skills for Technical Support

By completing this program, you will gain the skills needed to assist end users and work seamlessly within IT, ERP, and CRM environments, leveraging tools such as PC hardware, SAP, and Salesforce.

Our program prepares you to become a proficient PC Support Technician, providing a strong foundation in computer systems, operating systems, networking, and software. These skills are essential for technical support or support specialist careers.

You will learn to troubleshoot, configure, and resolve technical issues faced by users on both Microsoft Windows and Linux operating systems.

What to expect:

Mode of Delivery

Instructor-led classroom training, Online, Hybrid

Duration

19 weeks / 405 Hours

Tuition

Local $5,670 / Intl $7,670 CAD

Certification

Diploma

Intake

Bi-monthly

Admission Requirements

The student has an Ontario Secondary School Diploma or equivalent OR is 18 years of age or older on or before the program begins AND can pass a qualifying test (Wonderlic – 19) that has been approved by the Superintendent.

Program Curriculum:

Introduction to PC Hardware & OS
Introduction to Networking
Installing and Configuring Windows Server
Linux, MAC OS, Unix (Solaris) Essentials
SAP End-User Support
Salesforce Basic Administrator
Personal Development & Effective Communication

Job Market Potential

Median Income:

$56K+ per annum through salary or contract based on experience, organization, location and duties involved.

Possible Job Titles:

PC Technician, Network Support, IT Support, Salesforce Administrator, Windows server and Linux / Unix Support, SAP End User Support

Fast Facts

Ontario’s labour market information can help you plan your career.

Contact Us

72 Granville Avenue, Vancouver, British Columbia V6H 3J4
Phone: +1 604-829-4500
Email: info@arenaforvictory.info

PCC Information

Registered Training Organisation #CA10293847561
Registered under the Canadian Skills and Training Authority (CSTA)